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Position Overview

Summary:

Our clients are looking for experienced Business Architect (BA) to help transform their most strategic customers by helping Business & IT understand what is possible and desirable, and how to get there, using all the power of our solutions to enhance and realize their strategy. BTAs are customer-directed specialists solely focused on driving customer success through large scale programs, change management, innovation, roadmap, usage, adoption and value. BTAs are dedicated to one customer at a time.

 

Roles and Responsibilities: 

  • Understand clients’ needs and translate into transformational business and digital solutions.
  • Brainstorm and present business and application design options to clients based on current pain points and future state goals.
  • Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
  • Align client requirements to the company's products and platforms.
  • Interpret business requirements to identify technology and operational implications.
  • Provide best practice knowledge on business processes integrated with communities.
  • Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
  • Create business process flows, use cases, user stories, and test cases.
  • Support senior strategist on sales calls, proposal development, and resource estimating.
  • Assist in change management and community activation activities.

 

Required Skills:

  • Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
  • At least 2 Salesforce certifications, to include: Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
  • Experience leading enterprise level implementations with 500+ users.
  • Experience with agile development tools such as JIRA.
  • Travel requirements are in the range of 25-50%.

 Desired Skills:

  • Familiarity with data analysis tools and methodologies.
  • Strong consulting, problem solving, and critical thinking skills.
  • Collaborative and consultative work style.
  • Strong written, verbal and presentation communication skills.
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • 5+ years experience in a Business Analyst or Strategy related role, preferred.
  • 5+ years in a Consulting role, preferred.
  • Prior experience w/ Salesforce Community Cloud, preferred.

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Whatever your cloud needs are, Stony Point can help. We have worked with hundreds of companies and launched successful training, consulting and staffing projects all around the globe. Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697