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Position Overview

Senior Salesforce UX Designer

Senior UX Designers work as part of our client's Experience Design Studio to create innovative experiences for communities and custom business solutions built on Salesforce Community Cloud.

As a design leader, you’ll work closely with clients and project teams to understand the solution vision clients are trying to achieve and develop contemporary solution designs to bring that vision to life.

You’ll work with Fortune 1000 clients across a variety of industries including consumer brands, high-tech, financial services, healthcare, and higher education, and others and help deliver on our client's brand promise of helping clients to create, compete, and innovate in new ways.

Roles and Responsibilities

  • Prepare for client engagements by understanding use cases, client project experience and luminary solutions, existing client materials, and other research.
  • Work with client project teams to build an understanding of client and user goals, problems to solve, and solution alternatives.
  • Develop and execute design work plans appropriate for the design scope of the engagement such as user research activities, client workshops, journey mapping, UX and UI design, and user design validation.
  • Develop an experience architecture appropriate for the engagement such as design pillars, audience segments, site maps, navigation schemas, taxonomy, and flows.
  • Document any experience-related solution requirements.
  • Create innovative UX solutions that strike the required balance of platform capabilities, client components, and custom functionality to address the solution vision. Collaborate with internal resources to ensure the experience, business, and technical recommendations are aligned.
  • Present and navigate clients through design alternatives and decisions, and facilitate stakeholder feedback to evolve the solutions.
  • Test and validate solutions with users when appropriate.
  • Work with technical teams to transition solution design into development. Oversee and provide design support as needed.
  • Participate in advancing the studio team through coaching and mentoring, helping to evolve services and tools, and other initiatives

Education and Required Experience

  • Salesforce Communities knowledge and certification is preferred. Alternatively experience with similar community platforms (Jive, Lithium, etc), or designing complex digital solutions (e-commerce, web apps, mobile apps, etc) is preferred.
  • Bachelor's degree required and/or equivalent work experience
  • 6+ years of direct experience in UX field delivering user value through exceptional research, structure, and interface design
  • Agency or consulting experience and ability to work on multiple engagements/clients at the same time
  • Ability to effectively communicate to business and technical stakeholders on design topics including the design process, the rationale of design specific recommendations, and how design solutions address business and technical requirements
  • Deep hands-on understanding of user centered design principles including strategy, research, audience empathy, interface design and rapid prototyping, evaluation, nurture
  • Advanced skill-set with interface prototyping tools for desktop and mobile (e.g. Adobe XD, Sketch, Axure, and others)
  • Great Portfolio of UX deliverables: case studies, flows, site maps, personas, stories, wireframes, prototypes, etc
  • Impeccable attention to detail and strong analytical skills
  • Excellent communication, presentation, and interpersonal skills including the ability to communicate complex, interactive design concepts clearly and persuasively to diverse audiences
  • Excellent prioritization, organization, and time management skills and ability to work with minimal supervision
  • Ability to consistently deliver projects and customer value
  • Ability to work independently and handle change and shifting work priorities
  • Travel requirements are in the range of 25-50%
  • This position is not eligible for Visa sponsorship

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Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697

Submit this form, or call us to chat live: +1 (844) 978-6697