Senior Salesforce Business Analyst

Responsibilities

• Work with business partners and end users to gather, understand, and define business requirements

• Develop and validate user stories and to-be process flows to support the design and development of Salesforce solutions.

• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories

• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

• Collaborate with developers to test and verify that solutions will meet the business requirements

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

• Assist in analyzing and gathering information to determine the most effective platforms for knowledge content, training offerings and support delivery to ensure that they reflect the needs of the business

• Assist in post implementation; analyzes the effectiveness of departmental tools, environments, and solutions by observing usage and evaluate impact in terms of the organizational benefits

• Departmental system administrator for multiple environments; scope and implement new system improvements and departmental deliverables, reporting and requests

• Collaborate with management team members to define and implement departmental policies and procedures to ensure consistency across multiple regions

• Recognize patterns quickly and learn just as fast, easily becoming familiar with complex systems

• Frame questions to better understand problems and to elicit requirement

Requirements:

• Working knowledge and at least 6- 8 years direct experience with Salesforce CRM

• Basic Experience with Salesforce Apex, SFDC Lightning development using Visual Force Pages, Components, Web Services.

• Expertise in Administrative tasks like maintaining User roles and security, Page Layouts, Workflows, Reports, Dashboards, Tasks and Events

• Holds Salesforce.com Administrator Certification

• Has knowledge in Salesforce.com and Force.com platform

• 4+ years hands on experience in writing SF user stories

• Good communication skills (written and oral)