Picture for Salesforce Business Analyst, open position number A.O. Smith - Salesforce Business Analyst

Position Overview


  • Lead complex, cross-business unit, cross-platform Salesforce inclusive programs and projects critical to business success from start to finish including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value
  • Become a functional expert on company's business processes and drive solutions to business problems through collaboration with analysts, architects, developers, and process experts from other process areas; bridge the gap between people, processes, and technology
  • Participate in the full systems development lifecycle from requirements gathering through configuration with an architect, interaction with the development team, testing, training, deployment, and post launch support
  • Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects
  • Develop a deep understanding of and help to shape company's customer engagement vision and strategy through collaboration and regular engagement with key stakeholders and process owners; translate that vision into actionable technical requirements; and execute on those requirements to meet the goals of the business
  • Use continuous improvement skills such as process mapping, A3 development, and value stream mapping to drive for incremental improvements in all processes
  • Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
  • Advise on business requirements and solution options, bridging the gap between people, process, and technology
  • Serve as the liaison between the internal and external customers and the technical teams
  • Build strong relationships with business users and managers throughout the customer engagement organization – sales, order entry, warranty, marketing, trade compliance, after-sales support, and other
  • groups as necessary
  • Learn SAP and internal portals and their interaction with Salesforce; assist in the support and management of those systems as part of our overall solutions portfolio
  • Collaborate with other functional architects and business analysts to ensure end-to-end process integration and consistency
  • Manage incidents and enhancement requests and keep users up to date on status


  • 5+ years of related work experience including experience as a senior business analyst and project manager
  • Proficiency in multiple Salesforce clouds
  • Experience with Salesforce preferred
  • Capability to execute complex assignments and projects with minimal direction
  • Demonstrated critical thinking and problem-solving skills, with a strong attention to detail
  • Ability to articulate design concepts and solutions verbally and in written documentation
  • Continuous improvement skills and mindset including process mapping and A3 development
  • Strong relationship building skills, internally within IT and with business users
  • Naturally curious with a love of learning, and demonstrated application of new learning
  • Well-developed written and verbal communication skills and the ability to interact professionally with a diverse group from technical experts to business users to executives
  • Bachelor's degree

Competitive compensation package and comprehensive benefits plans which include medical and dental

insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term

disability programs and tuition assistance.

This role is eligible for a remote work schedule of up to two days remote work per week. New employees are

eligible to apply after successfully completing their initial 90 days of employment and training.

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